Agenda Day One

Illustration

Opening Remarks

Day 1
09: 00-09: 05


● Chairman to be announced

Illustration

Panel Discussion: Modern Consumer Behavior in the New Omni-Channel World

Day 1
09: 05-9:50

The pandemic brought massive changes across almost all industries, for good or bad. For eCommerce, the shift of consumers to digital platforms was out of necessity, but different behaviors have been created or modified out of this necessity. In panel we will interview and summarize some key consumer behaviors that have become prominent recently and project for next 5 years.

● Spencer Ng, Marketing Analytics APAC lead at GFK
● Idan Haim, Vice President, Growth & Marketing at foodpanda
● Sireethorn Satchatippavarn, Head of Strategy & Innovation at Central Food Retail
● Kelly Umberfield, Lead for Fintech, Telecom, App & D2C at Tik Tok
● Marc-Antoine Hager, Director, APAC Business at CleverTap
● Thomas Wasser, Global Director, Digital Excellence at Shiseido Ginza Tokyo

Illustration

Presentation: Reshaping Retail with Alibaba Cloud

Day One
9:50-10:10

● Yang Khan, Director of Big Data and Consulting at Alibaba Cloud

Illustration

Panel Discussion: Digital Commerce Success In The New Normal

Day One
10:10-10:55

The new normal involves a long-term shift to digital commerce as shoppers’ behaviours have drastically changed. That means online sellers are enjoying a lucrative opportunity to disrupt the traditional retail industry permanently. According to Deal Aid, 90% of consumers say their online shopping has increased since the pandemic began. In this panel discussion, we are going to explore essential practices for e-commerce success in this new business landscape.

● Claudius Ng, President at Singapore Chamber of E-commerce
● Yang Khan, Director of Big Data and Consulting at Alibaba Cloud
● Mike Ghasemi, Founder & Chief Analyst at Mike Ghasemi Research Pte Ltd
● Herman Wijaya, SVP & CTO at Tokopedia

Illustration

Presentation: Reserved for CDNetworks

Day One
10:55-11:10

● Presenter to be announced.

Illustration

Presentation: New Marketing World of Opportunities in China:What’s Next in Winning Emerging Digital-Savvy Chinese Consumers

Day One
11:10-11:20

● Eric Zheng, Vice President, APAC at iClick Interactive Asia Group Limited

Illustration

Presentation: From Digital Novice to Digital Native – Reimagining Retail and Brand Commerce with Cloud Adoption

Day One
11:20-11:50

● Rathina Kumar Vaidyanathan, Director, Strategy and Business Development for Industries at Oracle Asia Pacific

Illustration

Panel: Winning The E-Commerce Battle During the COVID-19 Era

Day One
11:50-12:35

● Tang Siew Wai, Country Head, Malaysia at Carousell
● Reserved one for Locad
● Raushida Vasaiwala, General Manager, APAC at Celtra
● Reserved one for Anaplan

Illustration

Presentation: Digital Commerce in Café, creating a unified customer experience.

Day One
13: 20 to 13: 40

● Mike Ghasemi, Founder & Chief Analyst at Mike Ghasemi Research Pte Ltd

Illustration

Panel Discussion: How leaders in e-commerce deliver exceptional customer experience

Day One
13: 40 to 14: 25

● Klaas van Asten, Director Global Strategy & Transformation at LEGO Group
● Binh Le, Head of Ecommerce at Sonkim Fashion
● Reserved one for Resulticks
● Jean Thomas, CMO at Pomelo Fashion
● Suresh Dalai, Senior Director at Alvarez & Marsal Asia
● Jens Schumacher, Chief Product Officer at Sajari

Illustration

Presentation: The Evolving Future of Customer Experience in E-Commerce

Day One
14:25 to 14: 45

● Meenakshi Ganesh, Director of Customer Success at CleverTap

Illustration

Presentation: Topic: tbc

Day One
14:45 to 15: 05

● Raushida Vasaiwala, General Manager, APAC at Celtra

Illustration

Panel Discussion: How is AI Creating the Next Wave of Growth in E-Commerce 

Day One
15:25 to 16: 10

● Varun Arora, Partner at Kearney
● Loek Berendsen, Global Omnichannel Strategist
● Varun Verma, APAC Head of Data & Analytics at HEINEKEN
● Hong-Chia How, Senior Director, Enterprise Solutions, SouthEast Asia/India at Appier
● Adrienne Lee, Managing Partner, Hong Kong at Lynx Analytics
● Yu Ka Chan, Senior Manager, Technology Cloud Engineering at Oracle ASEAN

Illustration

Keynote: How to Unlock Revenue with AI Search and Discovery

Day One
16:10 to 16:30

● Jens Schumacher, Chief Product Officer at Sajari

Illustration

Presentation: False Positives: Minimising Lost Revenue & Customer Friction

Day One
16:10 to 16:30

In 2020, over 40 million new Southeast Asian consumers joined the digital economy due to the COVID-19 pandemic. eCommerce businesses have an immense opportunity to capitalize on this market growth, but due to a fear of fraud, there’s always the risk of a false positive (i.e. a good customer that is wrongfully declined). More than ever, online merchants must identify these good customers early without adding friction to the onboarding and transaction experiences. Join this session with Ekata, a Mastercard company, to learn:

· How merchants can better track and reduce their false positives
· Why eCommerce companies should leverage identity verification in their account sign-up and payment processes
· Best practices for creating frictionless customer experiences that maximize revenue

● Dan Jiao, Director, Asia Pacific at Ekata

Illustration

Panel Discussion: The Role of Payment and Fintech Innovations in E-Commerce

Day One
16:30 to 17:15

● Izzzat Aziz, AVP- Emerging Technology and Cyber Security at CIMB● Maria Roesli, VP of Commercial Partnership at DANA Indonesia● Gopal Kiran, Director - Financial Services at Deloitte● Srikanth Gonuguntla, Industry Architect - Banking, Financial Services, Insurance at Oracle Asia Paific● Sonal Kapoor, Director - Financial services at Flipkart

Agenda Day Two 

Illustration

Opening Remarks

Day 2
09: 00-09: 10


Chairman to be announced

Illustration

Panel Discussion: Case Studies: Successful Influencer Marketing

Day 2
09: 10-09: 55

● Spencer Ng, Marketing Analytics APAC lead at GFK
● Joanna Lim, Fashion Designer and Founder at Joannalsm
● Amanda Tan, Lead for Technology and Consumer Electronics at Tik Tok
● Stephanie Aliwarga, Head of Sales and Partnership at Orami
● Long Tran, Head of Retail Marketing at PNJ

Illustration

Keynote: Reserved for Anaplan

Day 2
09:55 to 10:15

Speaker to be announced

Illustration

Panel Discussion: Streamline Last Mile Operations

Day 2
10:15- 11:00

Last-mile operations are ripe for change – and soon wasteful, clunky analog processes will be a thing of the past.
Learn in this panel how to reduce your costs by taking advantage of the new technology set to revolutionize the final leg of distribution processes.

● Edwin Koh, Regional Sales Director (SEA & ANZ) at Limelight Networks
● Sushant Mantry, VP of Operations and Emerging Markets at Zilingo
● Nicole Tretwer, Head of Logistics Services APAC at Swarovski
● Dr. Arne Jeroschewski, Founder & CEO at Parcel Perform
● Robbie Lunn, Associate Director - Strategy & Performance at KPMG

Illustration

Presentation: Reserved for Resulticks

Day 2
11:00- 11:30

Speaker to be announced

Illustration

Presentation: Mastering Fulfillment: The Key to eCommerce Success

Day 2
11:30- 11:40

● Constantin Robertz, CEO and Co-founder at Locad

Illustration

Panel Discussion: Malaysia eCommerce Leaders Talk: Growth, Trends & Opportunities

Day 2
13: 40 to 14: 25

Malaysia can expect huge growth potential in eCommerrce: It is reported that Nearly half of Malaysian consumers
are less than satisfied with their digital commerce experience, citing delivery time, delivery costs, and product prices
as their top eCommerce concerns. This panel dissects the reason behind it and how to tackle those challenges together.

● Kenneth Soh, Head of Shopee Mall at Shopee
● Alwan Ahimmat, Head of Business Reporting at MYDIN
● Karim Cheboub, Retail Leader at Decathlon Malaysia
● John Low, Senior Partner, Managing Partner at Roland Berger
● Vignes Varun, Regional Commercial Manager at Luxasia

Illustration

Keynote: Keeping shoppers at the heart of your eCommerce strategy

Day 2
14:25 to 14:45

● Yasir Qureshi, Client Partner, Client Service at Kantar

Illustration

Panel Discussion: Strengthening Digital Business Resilience through Technology in 2021

Day 2
14: 45 to 15: 30

In this panel we will invite Indonesia Business leaders to talk about:
(1) Take an innovative approach to protecting your business from fraud;
(2) Supply Chain Management: Move from reactive to proactive operations
(3) Create exceptional shopping experiences
(4) Make the benefits of AI a reality for your business

● Hery Atmadja, ASEAN and Indonesia Digital & Emerging Technology Consulting Lead, Partner at EY
● William Kusuma, Head of Partnership and Business Development – GoClub at Gojek
● Maneesha Bhusal, Director, Head of Customer Experience at JD. id
● Huan Yang, CTO at Gudangada

Illustration

Panel Discussion: The eCommerce Philippines Roadmap for 2022 and What Opportunities will Arise in Philippines

Day 2
15:30 to 16:15

The Philippine Gov committed to pursuing programs that will support and complement the 2022 E-Commerce Roadmap that was launched recently by the Department of Trade and Industry. In this panel we will discuss with investors, eCommerce and Omni Channel Integrators, and Brands owners in the Philippines what do they see as opportunities in the upcoming 5 years.
● Rossana Fajardo, PH Consulting Leader and ASEAN Business Consulting Leader at EY● Jonathan Juan “JJ” Moreno, Chief Strategy Officer at Metro Retail Stores Group Inc.● Mark Joseph Panganiban, Director at Digital Commerce Association of the Philippines● Arnel Gamboa, VP/ Logistics at AceHardware Philippines